About Us

"Our goal is to provide superior service to small companies, and help them succeed on a global scale."

We started SupportMonk with a clear goal in mind. To provide the best possible service and not only provide a service suitable for larger hosting companies, but resellers as well. Our unique team, and management infrastructure allows us to maintain a knowledgeable team and maintain prices to accommodate companies no matter the size.

With this in mind, and having the same experience I'm sure most of you have gone through, we set out to create and deliver a support experience like no other. Using management and contacts garnered through multiple years in the hosting industry, we were able to find some of the best minds in the industry which has helped us create a service that provides superior service at a budget price range.

SupportMonk is owned by a registered LLC, and has an office near Seattle. We hire employees locally, and remotely throughout the world. This combination allows us to deliver quality service, and find the right employees for any job our customers might ask for.

We understand that our support representatives are here to not only resolve your customers issues, but represent your brand and company image. Every technician we hire goes through extensive training and background checks to ensure they deliver a great experience to every one of our customers.

So after having an experience of jumping from different support providers, and having a poor experience but a low price, or a good experience and a high price, we aim to provide the best of both worlds and deliver a cost effective service that aims to deliver the best possible service to your customers.

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Pro-Guard Security

SupportMonk is proud to offer our ProGuard Security setup which increases the security, reliability and performance of your server.

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