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Outsourced Customer Support

SupportMonk was created out of years of poor service from other outsourced support providers. We understand that when we support your customers, we are representing your company, and your image. We have created a support experience with an unparalleled level of service. With SupportMonk, you have the assurance that you are dealing with an established US-based company with multiple offices around the globe. Our service is 100% white-label and is backed by our 14-day money-back guarantee. If you need help looking for the right plan for your business.

30 Tickets

$149.99
  • 30 Tickets
  • 25 Minute Response
  • Unlimited Servers

50 Tickets

$199.99
  • 50 Tickets @ $4.00
  • 30 Minute Response
  • Unlimited Servers

75 Tickets

$289.99
  • 75 Tickets @ $4.00
  • 30 Minute Response
  • Unlimited Servers

100 Tickets

$399.99
  • 100 Tickets @ $4.00
  • 30 Minute Response
  • Unlimited Servers

Reseller / VPS Plan

$100
  • Unlimited Tickets
  • 30 Minute Response
  • Per VPS Server

1-4 Servers

$120/server
  • Unlimited Tickets
  • 30 Minute Response
  • Free Server Management

5-9 Servers

$100/server
  • Unlimited Tickets
  • 30 Minute Response
  • Free Server Management

10+ Servers

$80/server
  • Unlimited Tickets
  • 30 Minute Response
  • Free Server Management

Overnight Chat

$199.99
  • 12 Hours Coverage
  • 50 Chats per Month
  • Unlimited Servers

100 Chats

$249.99
  • 24 Hours Coverage
  • 100 Chats per Month
  • Unlimited Servers

250 Chats

$499.99
  • 24 Hours Coverage
  • 250 Chats per Month
  • Unlimited Servers

Unlimited Chats

$1599.99
  • 24 Hours Coverage
  • Unlimited Chats
  • Unlimited Servers

Sleepwell 30

$149.99
  • Sleepwell 30
  • Server Monitoring
  • Flexible 8 Hours

Sleepwell 50

$199.99
  • 50 Tickets @ $4.00
  • Server Monitoring
  • Flexible 8 Hours

Sleepwell 75

$289.99
  • 75 Tickets @ $4.00
  • Server Monitoring
  • Flexible 8 Hours

Sleepwell 100

$399.99
  • 100 Tickets @ $4.00
  • Server Monitoring
  • Flexible 8 Hours
Any size Business

A plan for any size business.

If you have a site that doesn't have many customer support needs, but you still need someone to assist your customers, this is the plan for you.  Maybe you offer support during the day, but need coverage overnight.  This plan meets that need, allowing you to address the need for 24-hour customer service in today's competitive marketplace.

India Support

American Based, India Staffed

You'll have the benefit of trusting an established company with offices in both the US and India. We work closely together to deliver the quality of service you expect.

Communication with Datacenter

Pro-active communication with your datacenter

We're there for you 24/7, even when your not. We will pro-actively communicate with your datacenter or management provider to help get your server back online and stable should any issues arise.

Support for Clients

Need extra support for your clients?

By paying per server, you can rest assured that your customers' needs are met, and that you won't have to worry about quotas or limits.  This is a simple, cost-effective way to ensure that your customers receive the service they both expect and deserve.  If you run a business that generates a lot of customer queries, this is the perfect solution for you!

Server Management

Free Server Management & Monitoring

With our Pay Per Server plans we will pro-actively monitor each server with 5 minute ping/httpd checks and we will also resolve any server related issues dealing with any software or services on the server. For more information see our server management page.

Experienced team standing by

Our team has been assisting companies with a combined experience of over 50 years with our entire team. Therefore with every ticket you have a fully experienced team behind every ticket we reply to, ensuring that there won't be any issues we can't help resolve.

24x7 Live Chat

Providing 24x7 Support & Sales Chat

We offer support over live chat in a transparent fashion.  Your customers won't know they're talking to us!  We will handle your customers' needs via real-time chat in a professional, courteous manner.  When you offer support via live chat, you tell your customers you care about them and you exude an unmistakable air of professionalism.  

Support Emails

Full assistance for Sales & Support

Our team will pro-actively search your website to help answer questions for both sales and support chats. Our team will open a ticket for the customer if they are unable to resolve the issue with the customer on live chat.

Chat Response Time Guarantee

60 Second Chat Acceptance Guarantee

We guarantee that we will accept the chat request within 60 seconds, or that chat is on us. Additionally we support any chat client you use with your website, whether desktop or browser based, the choice is yours.

24x7 Live Chat

SleepWell plan for your business.

If you have a site that doesn't have many customer support needs, but you still need someone to assist your customers during your nights, this is the plan for you. This plan meets that need, allowing you to address the need during your off peak hours in today's competitive marketplace.  

communication

Pro-active communication with your datacenter

You can select the hours, We will pro-actively communicate with your datacenter or management provider to help get your server back online and stable should any issues arise.

Chat Response Time Guarantee

30 minutes response time

We guarantee that we will maintain 30 minutes response time for all the tickets.

Need Emergency
Assistance
Now?

Request a Quote

Are you unsure which plan is right for you? Do you need a custom quote? Simply submit a quote request, and we'll help find a plan that's perfect for you!

Pro-Guard Security

SupportMonk is proud to offer our ProGuard Security setup which increases the security, reliability and performance of your server.

We Proudly Support
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